Lesson 4: Making an emergency phone call

Exploring what is an emergency and using role-play to learn how to call the emergency services

Before the lesson

Download classroom resources

Learning objective

  • To know what is an emergency and to make a phone call if needed

Statutory guidance

Pupil’s should know:

  • How to make a clear and efficient call to emergency services if necessary

Success criteria

Cross-curricular links

Attention grabber

Main event


Pupils needing extra support: May benefit from doing the role play with an adult and may need help with their address.

Pupils working at greater depth: Should think about which of the emergency services might be needed in the Emergency or not? activity.

Wrapping up

Assessing pupils' progress and understanding


Created by:
Sarah Huggins,  
RSE & PSHE specialist
Sarah has over 20 years’ experience in education. Starting as a Primary teacher, Sarah then moved into an advisory role that covered both PSHE education and Citizenship. She delivers courses for teachers, as well as sessions for children and young…
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