We’ve tried to answer commonly -asked questions below and our chatbot might be able to help you too. If you can’t find the answer you need, please Contact Us and a member of our team will be in touch. If you have a question about a particular lesson, please tell us which subject, year and lesson you are querying.

To find out more about the inspiration for Kapow Primary, see our Tell Me More page.

I can’t download resources and PDFs, what do I do?

This is our most frequently-asked question and is caused by some browsers’ security settings blocking downloads from sites that are not authorised.  It is usually a very quick fix and you will then be able to download resources from Kapow Primary.

The instructions below are specific to a Chrome browser, however the steps will be similar across all other browsers.  You will be able to search online for help to unblock our resources for your particular set up.

Chrome (Windows)

 

  1. Click the “Customize and control Google Chrome” menu (the three horizontal dots in the top right corner of the window).
  2. Select Settings.
  3. Select Show advanced settings (found at the bottom).
  4. Under Privacy, click the Content Settings button.
  5. To enable pop-ups on specific sites, check Do not allow any site to show pop-ups (recommended) and click Exceptions or add a site in the Allow list. In this case add www.kapowprimary.com.

If you need to contact us, please let us know which subject, year, topic and lesson you are looking at.

What does your membership of Kapow Primary include?

As a member, you will have full access to hundreds of tried and tested Lesson Plans, Schemes of Work, Demo Videos and other teaching and classroom resources. School subscribers can choose from any combination or number of subjects they wish to access.

Lesson Plans

Each Lesson Plan is written by a subject specialist and contains all the support and guidance you would expect to help you deliver an outstanding lesson. Lesson Plans include clear assessment guidelines and ideas for differentiation.

Our Lesson Plans are carefully thought through to ensure your pupils make progress in each subject. We suggest an order to teach the lessons, but you can easily teach the lessons in a different order if you prefer or simply ‘dip in and out’ to blend our lessons with your own scheme.

All of our Lesson Plans are editable, allowing you to tailor them to the specific needs of your children or your school’s curriculum.

Lesson Plans focus on developing skills and concepts and are usually taught in the context of a popular topic. It’s easy though to adapt the Lesson Plans to other topics and contexts if you prefer.

Teacher Videos

Members can access hundreds of unique Teacher Videos specially-filmed to demonstrate key teaching and learning points. They provide real-life demonstrations, examples, analogies and tips from subject-specialist teachers to use in the classroom. As you watch each short video while planning for a lesson, you will develop subject knowledge and earn CPD points.

Classroom Resources

Membership benefits include hundreds of whiteboard friendly presentations, printable worksheets, ready-made templates, step-by-step instructions for practical activities and high quality photos of selected artwork. This means you spend less time getting the basics ready and can focus the time you have saved addressing the specific needs of your children.

 

Why not have a look at a few example lessons for yourself?

How much does it cost?

School members can choose from any combination of subjects. The more subjects you choose to buy, the less each subject costs. School membership covers an unlimited number of users in your school.

School membership costs as little as £185 plus VAT and provides an unlimited number of logins for your school staff. See school pricing here.

Schools can upgrade at any point in their subscription year and still benefit from the multi-subject discount.  Please note that if you upgrade your subscription part way through the subscription year, we pro-rate the price and length of the subscription for the extra subject(s) so that all your subscriptions come to an end on the same date.

How long does a Subscription last?

A standard Kapow Primary subscription lasts for one year, but we’d be happy to discuss multi-year terms if required. Please Contact Us to discuss this further.

What does a trial include?

You will have full access to the website, but we limit the number of Lesson Plans and other classroom resources that you can download during the free trial. The trial lasts for one week.

We do not employ a sales team and we do not chase you for a decision at the end of the free trial.  There is no automatic sign up and there is nothing for you to do if you decide not to buy a subscription.

If you would like to extend access beyond that, or you have run out of download credits, please call us on 020 3873 1326, or Request a Callback.

I’m not from the UK, can I still use this?

Yes. Our resources are designed around the national curriculum for primary schools in England, but the practical nature of Kapow Primary’s subjects and our adaptable resources mean that teachers from all over the world find inspiration and time-saving content. Several international schools are members of Kapow Primary.

Can my colleagues have a free trial too?

Of course! In fact we very much encourage it. The more the merrier as far as we are concerned.

What’s a free account?

We decided to make our Wellbeing module free of charge to any member of Kapow Primary. If you do not want to buy one of our paid memberships, you can sign up for a free account, which provides full access to our Wellbeing module and we will also send you our regular newsletters so you can keep up to date with all the new content and developments at Kapow Primary.

Can I sign up for a free account if I decide not to buy a membership?

Of course! We want as many teachers, schools and pupils to benefit from our Wellbeing module and keep in touch with Kapow Primary.

What are free lessons?

Free lessons are lessons that you do not have to pay for. Anyone can view them without a log in.  We provide them as examples and illustrations of our product.

Do I get access to updates to your lessons during my subscription?

Yes!  We are constantly tweaking and improving our lessons, updating links, clarifying points and incorporating more CPD.  While you are a subscriber you can always access the latest version of a lesson.

One of the reasons we do not advise schools to download all the lessons in one go is that you will then lose out on ongoing improvements: and if you are circulating lesson plans to your colleagues, they will lose out on seeing the videos – which rather defeats the purpose. It is much better to send them a link to the lesson itself.

Can I download and print off all the lessons in one go?

We do not think batch downloading and printing is a good idea!  We designed the website around a modern, online, continually evolving,  experience and we tweak and improve lessons and add resources and new links every day.  We discourage teachers from downloading lesson plans far in advance in case they miss out on updates.  We understand that many schools do expect teachers to upload plans to their systems, but suggest uploading links instead – many schools do this and embed links to Kapow Primary into their intranets.  In that way, teachers always have access to the most up-to-date versions and see the CPD videos.

If you are a subject lead and want to email lessons to your colleagues, again we suggest emailing them the links instead. In that way, your colleagues can see the entire lessons with all the videos and links to help them with their CPD and lesson planning.

If it is important to you to download all the lesson plans in advance, perhaps at the start of a half-term, the quickest way to do this is to go to a lesson plan page – click the download icon and then click the arrows at the bottom of the page to go to the next lesson plan and do the same thing.  This saves lots of clicks.

How do I login and what happens if I lose my password?

Try using your email address with the forget password link: https://www.kapowprimary.com/lost-password/

If you have a school subscription and you were not set up with your own login ID, you may need to contact the person at your school who set up the subscription.

If you get stuck, we will help you on the next working day if you Contact Us

I can’t download resources and PDFs, what do I do?

This is our most frequently-asked question and is caused by some browsers’ security settings blocking downloads from sites that are not authorised.  It is usually a very quick fix and you will then be able to download resources from Kapow Primary.

The instructions below are specific to a Chrome browser, however the steps will be similar across all other browsers.  You will be able to search online for help to unblock our resources for your particular set up.

Chrome (Windows)

 

  1. Click the “Customize and control Google Chrome” menu (the three horizontal dots in the top right corner of the window).
  2. Select Settings.
  3. Select Show advanced settings (found at the bottom).
  4. Under Privacy, click the Content Settings button.
  5. To enable pop-ups on specific sites, check Do not allow any site to show pop-ups (recommended) and click Exceptions or add a site in the Allow list. In this case add www.kapowprimary.com.

If you need to contact us, please let us know which subject, year, topic and lesson you are looking at.

Can all the teachers at my school use Kapow Primary at the same time?

Absolutely, school membership of Kapow Primary comes with unlimited logins and downloads for every member of staff at your school.  Our aim is to help your school as a whole deliver a broad and balanced curriculum, by empowering you and all other teachers. We therefore provide all teachers, TAs and other school staff with unlimited, 24/7 access to all of the resources for the subjects selected by the school.

Only one person can be logged in with an individual teacher subscription.  Please note that we withdrew new individual teacher subscriptions on 31 January 2020.

Can I login at home?

Yes. Not a problem, you can access the site 24/7, we fully appreciate the importance of your planning time. You can use Kapow Primary anywhere you have access to the internet.

How do I print multiple pages of the resource on one page?

Please just follow the steps below to print multiple resources on one page:

 

  1. Click File > Print.
  2. In the Printer list, select the printer you want to use.
  3. Under Settings, in the Pages drop-down list, select Multiple pages per sheet and the number in Copies of each page.
  4. Click Print. Tips: Check the print preview to be sure that the pages will all fit on the sheet.
  5. If you’re still experiencing problems, please feel free to Contact Us.

Can I edit the resources?

If you have a full subscription to Kapow Primary you will be able to download many of our classroom resources (other than the videos and presentations) and then edit them to suit your needs.

I’ve just upgraded my subscription and cannot access the content for the new subjects

Your computer might have remembered your previous settings. Try logging out, refresh your page and clear your browser (CTRL +F5).

Alternatively, try logging in in an incognito or private window or on  a different device.

Contact Us if you are still having problems.

The videos are not playing

We have found that a small number of schools’ security systems block our videos. If this happens, you need to ask your IT department to mark Kapow Primary as a safe site.

Why won’t the links on my lesson plan work?

Apologies! At the time of creating our resources, and periodically, we check all the links. Sometimes a third-party may remove certain content, so the links will no longer work. If you Contact Us to let us know which links aren’t working and what lesson you were looking at, we’ll get them updated for you.

How do I add sub-accounts or additional users

If you have subscribed as a school, you are able to add sub-accounts for each member of staff so they have their own log ons for Kapow Primary.

This is what to do.  Log in and go to your Dashboard (teal button, top right).  Click on edit profile on the right hand side.  This will take you to your account page.  Click on subscription.  Now, on the right hand side, you will see some orange text that says  sub accounts.  Click on this. This will take you to the sub account set up page.

You can set up sub accounts one by one – you will need to enter a unique username and email address for each of your colleagues. Or,  send a list to us, we’d be happy to do it for you.

Troubleshooting: you will not be able to add someone with a username that someone else uses.  Using a teacher’s email address for their username as well as their email will ensure that the user name is unique.

If you still have trouble adding a colleague to the list, this is likely to be as they already have a Kapow Primary account or have been on a free trial. You can either get their user name from them directly and add it where indicated, or let us know and we can do it for you.

Remember to tick the box to send the new members a welcome email.  Please ask teachers to check their spam folders if the message does not arrive.

 

How do we pay?

You may pay with a credit card, or ask us to send you an invoice.  It doesn’t matter to us either way.  You get immediate access and do not need to wait for us to receive payment before enjoying the resources.

If you prefer to pay by invoice, we will send this to the finance contact at your school if you provide their details when you sign up.  Our payment terms are 30 days.

I’d like a receipt for my purchase

Not a problem, get in touch with our finance team via finance@kapowprimary.com and they’ll be happy to help.

Can schools reclaim the VAT?

UK schools should be able to reclaim the VAT on a Kapow Primary subscription and we will send you a VAT receipt to enable you to do so.

Can I offer some feedback about my experience?

Please Contact Us and let us know what you think of Kapow Primary and how we can improve.

We always welcome and encourage feedback as our product is ever-evolving.

I have an idea for a resource! How can I tell you about it?

That’s fantastic! We’d love you to Contact Us to share your ideas.